Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it

  • Unworn and unused, with no signs of wear

  • All tags, certificates, and accessories must be included

  • Item must be in its original packaging

  • You’ll need your receipt or proof of purchase

To start a return, contact us at support@bricheco.com.

Once your return is approved, we’ll provide:

  • A return shipping label

  • Instructions on how and where to send your package

Items sent back to us without first requesting a return will not be accepted.

You can always email support@bricheco.com with any questions about returns.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if:

  • The item is defective or damaged, or

  • You received the wrong item

We will review the situation and work to make it right, which may include a repair, replacement, or refund depending on the case.

Exceptions / Non-Returnable Items

Because of the nature of fine jewelry, some items cannot be returned:

  • Custom pieces, limited edition, and made-to-order designs

  • Engraved or personalized items

  • Items that have been resized, altered, or modified after purchase

  • Final sale or clearance items

  • Gift cards

If you’re unsure whether your item is eligible for return, please contact us before placing your order or before shipping anything back.

Exchanges

The fastest way to get the item you want is to:

  1. Request a return for the original item.

  2. Once your return is approved and processed, place a new order for the item you prefer.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved or denied.

If approved:

  • A refund will be issued to your original payment method

  • Please allow up to 10 business days for your bank or credit card company to post the refund

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@bricheco.com