Frequently Asked Questions

Every piece from Briche Co. is crafted with precision, using trusted U.S. suppliers, ethically sourced diamonds, and premium metals. We merge artistry with authenticity—each item is inspected for brilliance, durability, and quality before it reaches you.

Yes. Our fine-jewelry collection includes natural and lab-grown diamonds, 14K & 18K gold, platinum, and other certified materials. Each product page lists full metal and stone details.

In-stock jewelry: Ships in 3–5 business days.
Custom or made-to-order pieces: 10–15 business days for crafting, setting, and inspection.
Real-time tracking is provided once your order ships.

Absolutely. Custom design is at the core of Briche Co.—from engagement rings to signature diamond pendants. Submit your request via our Custom Jewelry Form or email design@bricheco.com to collaborate with a specialist.

We stand behind our craftsmanship. If your item arrives damaged or defective, contact support@bricheco.com within 7 days for a complimentary repair or replacement. For sizing issues, we provide one free resize where applicable.

Unworn, non-custom items may be returned within 14 days of delivery for a full refund or store credit. Custom, engraved, or made-to-order pieces are non-refundable, but may be eligible for an exchange depending on the situation.

All payments on BricheCo.com are processed through encrypted, PCI-compliant gateways such as Stripe, Shop Pay, and PayPal. We never store your card or banking details on our servers.

Yes. We ship across the United States and to select international regions. Shipping times, taxes, and duties will appear at checkout based on your location.

Yes. We offer Shop Pay Installments and Affirm, allowing qualified customers to split payments into 4–12 installments with no hidden fees.

📧 Email: support@bricheco.com
📞 Phone: 404-994-9694
📍 Office: Atlanta, GA

All stones are ethically sourced through verified suppliers that follow the Kimberley Process Certification Scheme (KPCS). We also offer high-quality lab-grown diamonds for customers seeking sustainable brilliance.

Yes. Many of our premium diamonds include grading reports from GIA, IGI, or AGS. Certification details are listed on the product page or provided upon request.

Both are real diamonds with identical structure and sparkle.
• Natural diamonds form over billions of years underground.
• Lab-grown diamonds are created using advanced technology that replicates natural conditions.
Lab-grown diamonds often offer greater size or clarity at a more accessible price.

You can use our printable Ring Size Guide, visit a local jeweler for an exact measurement, or contact us for guidance before placing your order.

Yes. Briche Co. includes a 1-year craftsmanship warranty on all fine jewelry. Extended protection plans for accidental damage, loss, or extended resizing are available through select partners.

Clean gently with warm water and a soft cloth. Avoid direct impact, harsh chemicals, lotions, and perfumes. Store jewelry separately in soft pouches or lined boxes. Professional cleanings once per year are recommended for high-wear pieces.

Yes. You may insure your jewelry through a personal or business policy. We can issue purchase documentation or appraisals to support your coverage.

Certainly. Appraisals are available upon request for select fine jewelry and engagement rings and include a detailed description of materials, carat weight, and replacement value.

Every Briche Co. order arrives in our signature packaging, perfect for gifting. We also offer optional engraving and personalized message cards upon request.

If an order is delayed due to supplier stock or customization, we’ll contact you with an updated delivery estimate. You may choose to wait, switch items, or receive a refund.

Each Briche Co. product is inspected, verified, and packaged with an authenticity guarantee before shipping. All shipments are trackable and insured until safely delivered.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Affirm. Custom orders may also be paid via secure Stripe invoice or bank transfer.

Yes. We proudly serve international clients. Shipping rates, taxes, and import duties vary by destination and will be displayed at checkout.

Yes. We offer wholesale partnerships, private client sourcing, and custom design services. For inquiries, email partners@bricheco.com.

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