Frequently Asked Questions

Every piece from Briche Co. is crafted with precision, using trusted U.S. suppliers, ethically sourced diamonds, and premium metals. We merge artistry with authenticity—each item is inspected for brilliance, durability, and quality before it reaches you.

Yes. Our fine-jewelry collection includes natural and lab-grown diamonds. We also source 10K, 14K & 18K gold, platinum, and other certified materials. Each product page lists full metal and stone details.

In-stock jewelry: Ships in 1–5 business days excluding weekend and holiday orders.
Custom or made-to-order pieces: 14–20 business days for crafting, setting, and inspection.
Real-time tracking is provided once your order ships.

Absolutely. Custom design is at the core of Briche Co.—from engagement rings to signature diamond pendants. Submit your request via our Custom Showcase or email design@bricheco.com.

We stand behind our craftsmanship. If your item arrives damaged or defective, contact support@bricheco.com within 7 days for a return or exchange.

Unworn, non-custom items may be returned within 7 days of delivery for a full refund or store credit. Custom, engraved, or made-to-order pieces are non-refundable.

All payments on BricheCo.com are processed through encrypted, PCI-compliant gateways such as Stripe, Shop Pay, and PayPal. We never store your card or banking details on our servers.

No. We currently ship within the United States only.

Financing options are not available at this time.

📧 Email: support@bricheco.com
📞 Phone: 404-994-9694
📍 Office: Locust Grove, GA

All stones are ethically sourced through verified suppliers that follow the Kimberley Process Certification Scheme (KPCS). We also offer high-quality lab-grown diamonds for customers seeking sustainable brilliance.

Yes. Many of our premium diamonds include grading reports from GIA, IGI, or AGS. Certification details are listed on the product page or provided upon request.

Both are real diamonds with identical structure and sparkle.
• Natural diamonds form over billions of years underground.
• Lab-grown diamonds are created using advanced technology that replicates natural conditions.
Lab-grown diamonds often offer greater size or clarity at a more accessible price.

You can use our printable Ring Size Guide, visit a local jeweler for an exact measurement, or contact us for guidance before placing your order.

Yes. Briche Co. includes a 1-year craftsmanship warranty on all fine jewelry. Extended protection plans for accidental damage, loss, or extended resizing may be available through select partners.

Clean gently with warm water and a soft cloth. Avoid direct impact, harsh chemicals, lotions, and perfumes. Store jewelry separately in soft pouches or lined boxes. Professional cleanings once per year are recommended for high-wear pieces.

If an order is delayed due to supplier stock or customization, we will contact you with an updated delivery estimate. You may choose to wait, switch items, or receive a refund.

Each Briche Co. product is inspected, verified, and packaged with an authenticity guarantee before shipping. All shipments are trackable and insured until safely delivered.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Custom orders may also be paid via secure Stripe invoice or bank transfer.

Subscribe to the Briche Co. Insider List on BricheCo.com for early access to new releases, gemstone drops, and exclusive offers.